Upgrade awards for a global alliance
Frequent-flyer platform integrations for international airlines, and a new upgrade-award workflow and API used across a global airline alliance.
The challenge
Each airline arrived with its own requirements, its own existing systems and its own data. Business expectations and technical constraints rarely matched.
Airlines included Air India, Icelandair, Virgin Australia and Malaysia Airlines, each a large enterprise with demanding stakeholders.
What the traveller sees
An upgrade award, from the offer to the confirmed seat. Our work sat behind these screens: the workflow and the API that check seats with partner airlines and settle the miles.
Representative screens with illustrative data. The airline, alliance and member are fictional.
What we did
Discover
Requirements gathering and gap analysis with every airline, before a line of code.
Define
Data mappings, API definitions and flow charts agreed with business and engineering.
Build
Integration designs and SQL to configure and validate data across systems.
Launch
User acceptance testing with each airline through to sign-off.
What it took
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